Privacy Policy

Welcome to DCScooter.com (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our mobile app, or rent an e-scooter from us. By using our website or rental services, you agree to this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our scooter rental service safely and effectively.

a. Information You Provide

• Personal details: Name, email address, phone number, date of birth.
• Account information: Username, password, and profile details.
• Payment information: Credit/debit card details or digital wallet info (processed securely by our payment partners).
• Driver’s license or ID: For verification before unlocking a scooter.
• Communications: Messages you send us via email, chat, or app support.

b. Information Collected Automatically

When you use our website, app, or scooters:

• Device information: IP address, device ID, operating system, browser type.
• Usage data: Pages visited, app interactions, date/time of access.
• Location data (GPS):
   
  • When renting a scooter, we collect real-time GPS data to:
     
    • Locate and unlock scooters
    • Track trip routes and mileage
    • Ensure scooters are parked in approved zones
  • You can disable location access in your device settings, but this will prevent scooter rentals.

c. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, process bookings, and analyze usage. You can manage cookies through your browser settings.

2. How We Use Your Information

We use collected data to:

• Operate and manage our e-scooter rental network.
• Verify user identity and prevent fraud.
• Process payments and send receipts.
• Monitor scooter locations and usage for safety, maintenance, and city compliance.
• Communicate with you (e.g., updates, receipts, support).
• Send promotional offers (only if you opt in).
• Comply with applicable laws and regulations.

3. How We Share Information

We do not sell your personal information.

We may share data only as needed to operate our business:

• Service providers: Payment processors, identity verification partners, hosting and analytics services.
• City governments or transportation authorities: When required by permit or regulation (e.g., aggregated trip data).
• Law enforcement: If required by law or to protect our rights, users, or property.
• Business transfers: In case of a merger, sale, or acquisition.

All third-party partners are required to safeguard your information.

4. Data Retention

We retain your information as long as necessary to:

• Maintain your account;
• Fulfill rental transactions;
• Comply with local transportation laws and regulations;
• Resolve disputes or prevent fraud.

When data is no longer needed, we securely delete or anonymize it.

5. Your Rights and Choices

You have the right to:

• Access and correct your personal information;
• Request deletion of your data (subject to legal retention requirements);
• Opt out of promotional emails;
• Control cookie preferences and device location settings.

If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA).

If you are in the European Union, you may have rights under the GDPR.

To exercise any rights, contact us at [support@dcscooter.com].

6. Data Security

We use encryption, secure servers, and industry-standard protections to safeguard your data.

However, no system is 100% secure — use the service at your own discretion and protect your account credentials.

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors. If you believe we have done so, please contact us, and we will delete the information promptly.

8. Links to Other Websites

Our website or app may link to third-party sites or apps. We are not responsible for their privacy practices.

Please review those policies before sharing your information.

9. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.